Technical Assistance is available Tuesdays, Wednesdays, and Thursdays each week from 2:00 pm to 3:00 pm, via MS Teams. No appointment is required.
- Please check your web or data connection, adjust your mic and camera, and have your permit application number ready.
- Click Here to join meeting or use this link: https://tinyurl.com/CandDOpenO...
- PLEASE SELECT “Continue on this browser” to open MS Teams via your web browser.
Before you contact us:
- Check your email for messages from the City or Green Halo/Oakland Waste Tracking.
- This includes SPAM and JUNK folders. Add Green Halo/Oakland Waste Tracking to your Safe Sender list.
- Answer any questions from city staff in Oakland Waste Tracker, aka Green Halo Systems. Resubmit if necessary.
- Are you getting an error regarding the PERMIT # in use? DO NOT CREATE A NEW RECORD.
- If YES, did you file for the permit application?
- Check JUNK or SPAM folder for messages from Green Halo/Oakland Waste Tracking
- If NO, contact the person who filed for the permit. They must authorize the City to transfer the record to you.
- If YES, did you file for the permit application?
- If you have another error, take a screen shot of the error message. Be prepared to share that image with us.